Please read these Terms of Service carefully before using ShelvIQ. By creating an account or using the platform, you agree to be bound by these terms. If you do not agree, do not use ShelvIQ.
These Terms of Service ("Terms") constitute a legally binding agreement between you (or the business you represent, "Customer") and ShelvIQ ("we", "us", "our") governing your access to and use of the ShelvIQ platform, website, APIs, and related services (collectively, the "Service").
By registering for an account, clicking "Accept", or using the Service, you confirm that you are at least 18 years old, have the authority to bind any organisation you represent, and agree to these Terms and our Privacy Policy.
ShelvIQ is a cloud-based inventory management platform that provides tools for tracking stock, recording sales and expenses, managing suppliers, generating AI-powered insights and reorder recommendations, and related business functions.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you for any modification, suspension, or discontinuation.
ShelvIQ offers the following subscription tiers:
| Plan | Price | Key Features |
|---|---|---|
| Basic | $29 / month | Inventory tracking, stock movements, sales & expense records |
| Pro | $79 / month | Full AI assistant, demand forecasting, alerts & insights |
| Business | $149 / month | Multi-location, advanced reporting, priority support |
Free Trial: New accounts receive a 14-day free trial with full Pro-tier access. No credit card is required to start the trial. At the end of the trial period, continued access requires selecting and paying for a plan.
Billing: Subscriptions are billed monthly in advance. Payments are processed securely by Stripe. By providing payment details, you authorise us to charge your payment method on a recurring basis.
Cancellation: You may cancel your subscription at any time from your account settings or by emailing shelviq1@gmail.com. Cancellation takes effect at the end of your current billing period. No partial-month refunds are issued.
Price changes: We will give at least 30 days' notice before any price increase. Continued use after a price change takes effect constitutes acceptance of the new price.
Failed payments: If a payment fails, we will attempt to retry and notify you by email. Accounts with outstanding balances may be downgraded or suspended after a grace period.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate this section without refund.
Ownership: You retain full ownership of all inventory data, sales records, and other content you enter into the Service ("Customer Data"). We claim no intellectual property rights over your Customer Data.
Licence to us: You grant ShelvIQ a limited, non-exclusive licence to process, store, and display your Customer Data solely to provide the Service to you.
Data export: You may export your data at any time using the built-in export tools. Upon account deletion, we will permanently delete your Customer Data within 90 days.
Backups: While we take commercially reasonable steps to back up data, we do not guarantee against data loss. You are responsible for maintaining your own backups of critical business data.
ShelvIQ's AI assistant and forecasting features are powered by Anthropic's Claude API. AI-generated outputs (forecasts, reorder suggestions, insights) are provided for informational purposes only. They do not constitute professional financial, legal, or business advice. You are solely responsible for any business decisions you make based on AI outputs.
AI responses may occasionally be inaccurate or incomplete. Always verify important decisions against your own records and professional advisors.
The ShelvIQ platform, including its software, design, trademarks, logos, and content (excluding Customer Data), is the exclusive property of ShelvIQ and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription term for your internal business purposes only.
The Service integrates with third-party providers including Stripe (payments), Anthropic (AI), and Resend (email). Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or practices of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHELVIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO SHELVIQ IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
You agree to indemnify, defend, and hold harmless ShelvIQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service in violation of these Terms; (b) your Customer Data; or (c) your violation of any third-party rights.
By you: You may terminate your account at any time by cancelling your subscription and deleting your account from the settings page, or by contacting shelviq1@gmail.com.
By us: We may suspend or terminate your access immediately if you breach these Terms, fail to pay amounts due, engage in fraudulent activity, or for any other reason with reasonable notice where practicable.
Upon termination, your right to use the Service ceases immediately. Sections 6, 8, 10, 11, 12, and 14 survive termination.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. You agree that any disputes arising from these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware.
If you are a consumer in the EU/EEA/UK, mandatory consumer protection laws of your country of residence may also apply and cannot be waived by this clause.
We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice in the platform at least 14 days before the changes take effect. Continued use of the Service after the effective date of the revised Terms constitutes your acceptance.
For questions about these Terms:
Email: shelviq1@gmail.com
Subject line: "Terms of Service Question"